IF YOU NEED TO CANCEL YOUR ORDER: 
·       We allow 24 hours (one business day) to cancel your order. Orders placed over the weekend will be processed on Monday morning. If you need to cancel your order, please call customer service at 1 (877) 484-3010. Please do not send an email for order cancellations.

After placing an order:
·       Check your email for your order confirmation/invoice. It's best to do this immediately after placing an order so that you can catch any errors in real time and contact RAAS Nutritionals before your order ships. For example, you may have provided an incorrect shipping address or accidentally ordered the wrong size of a bulk product. It's okay--it happens! If you catch the error quickly we can fix it. However, once your order is out the door it is unfortunately not returnable.
·       If you see an error on your order confirmation, your Sales Representatives will be happy to assist you in troubleshooting. You can contact them at: info@raasnutritionals.com or by calling: 1 (877) 484-3010.
Address Issues
·       We know mistakes can happen. If you've entered an incorrect address, please let us know as quickly as you can. In some cases, we can update the address prior to your shipment going out. If your order has already shipped, we can help you reroute your packages, but you are responsible for any additional shipping or address correction fees.
Refuse Shipment
·       If you refuse your shipment and the order is returned to us, it is considered a non-authorized return and we will not issue credit for your order. All orders are final, unless there is a problem with the product itself, and then we will work with you to replace your product. If you have any questions about this, please let us know at info@raasnutritionals.com or 1 (877) 484-3010
 
Damaged, Missing or Lost in Transit Items
While we pack your orders with extreme care, the shipping carrier can sometimes still damage orders. Inspect all packages at the time of acceptance and carefully verify the extent, if any, of damage in the presence of the driver. If possible, keep all packing materials and boxes intact. First notify RAAS Nutritionals to start a claim. Please take photos of all damage and email them to info@raasnutritionals.com and we will gladly take care of the claim for you.

If the driver is already gone, please still follow the steps above. It is very important to take photos of all product in the original packing boxes. Please keep everything together, as RAAS Nutritionals will need to contact the shipping carrier to inspect the damage or loss in order to start the claim before a replacement can be sent. New items will be shipped as soon as damaged or missing items have been returned to or verified by RAAS Nutritionals a claim number has been issued to us by the carrier.
You must retain the original packing materials until any claim is resolved. If you discard the damaged goods, there may be no refund or credit by the carrier due the fact that the claim will not be able to be verified.
This process should only take a couple days before new items can be shipped unless the order is lost in transit. Lost items must be traced by the carrier and can take up to 20 days for resolution. We will help to get you your product again, but we must have resolution of status before we can reship without payment for the new shipment. If you are not at home for time of package delivery and if you feel you are in an area where someone might pick up and walk off with your delivered package, we highly recommend that you request "signature required upon delivery" when you place your order. You can do so by contacting and informing your Sales Rep.